Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer an exchange or refund.
To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, some health or personal care items, or gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
To arrange for the return your product, please contact us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thanks for placing your order!
Share your love for basic baby co. on social media and we will directly refund you 5% of your order. Just remember to tag us so we know who to send the refund to!
Hey! Genuine thanks for your purchase! If you’d be so kind as to share your purchase on social media, I’d be happy to refund 5% of the value of your order!
Furthermore, if anybody makes a purchase after following your link, you’ll make %5 for every sale you refer.